Terms of service

Version 1.0 · in force from 23 August 2026

1. Who provides the app

The Callogue application (the „App") is provided by PWH Piotr Mikołajewicz, ul. Czarnoleska 25/19, 26-600 Radom, Poland, VAT ID PL9661848720, contact: support@callogue.com, phone +48 455 577 181 (the „Provider", „we").

These terms set out the rules for using the App and form an agreement between you (the „User") and the Provider. You accept them the first time you run the App.

2. What Callogue is – and what it is not

Callogue reads call recordings that your phone has already saved in a folder you point to yourself, turns them into text, produces a short summary and writes an entry in your calendar – at the time the call took place.

3. What you need for it to work

• a phone running Android 8.0 or later,
• call recordings saved in a folder on your phone, to which you grant the App access,
• a calendar account (for example Google) where the entries are to be created,
• an internet connection – transcription and summarising happen in the cloud,
• your consent to cloud processing (section 5).

Data charges and hardware are your responsibility.

4. Your declaration about the right to the recordings

This is the most important provision of these terms.

A call has two sides. It contains the voice and words of another person who is not a user of the App and knows nothing about it. We have no relationship with them, do not know them and have no way to ask them anything. Responsibility for the lawfulness of the recording therefore rests with you, and with you alone.

4.1 The law differs between countries

The rules on recording calls differ from country to country. In some it is enough that you are one of the participants. In others everyone on the call has to agree. Elsewhere the recording itself is fine and only passing it on is restricted.

So before you use the App, check what applies where you are – and if you are speaking to someone abroad, take their country into account as well.

4.2 Use for professional purposes

If you use the App in connection with professional or business activity (for example recording calls with clients), you become the controller of your caller's personal data under the GDPR. This means that:

• you need your own legal basis for processing their data,
• you must inform them about the recording and about who processes the data (art. 13 GDPR) – in practice: say so at the start of the call,
• it is you who handles their rights under the GDPR.

The App does not perform these duties for you and is not able to.

4.3 Processing on your behalf

To the extent that you are the controller of your caller's data, you entrust its processing to us solely for the purpose described in section 2 and solely for the time needed to perform it. We undertake to:

• process the data only within the scope and purpose described here and in the privacy policy,
• keep no recordings, transcripts or summaries after the service has been performed,
• use only the sub-processors named in the privacy policy,
• ensure the confidentiality and security of the data passed to us.

Details – including the list of sub-processors and the bases for transfers outside the European Economic Area – are in the privacy policy, which forms an integral part of these terms.

5. Cloud processing and your consent

Transcription and summarising are performed by external providers, so the recording file and the text of the call leave your phone. The App does this only after your explicit consent, given on a separate screen the first time you run it.

You may withdraw that consent at any time in the App's settings. After withdrawal the cloud features stop working and the App remains usable to the extent that does not require sending anything. Withdrawal does not affect the lawfulness of processing carried out beforehand.

The App shows the current providers on the consent screen and names them in the privacy policy.

6. Summaries are written by artificial intelligence – they can be wrong

Transcripts and summaries are produced automatically, using language models. We do not guarantee that they are correct, complete or faithful to what was said.

In particular a summary may:

• omit something you consider important,
• get names, company names, amounts, dates or numbers wrong,
• attribute a statement to the wrong person,
• contain something that was never said in the call.

7. What you must not do

By using the App you undertake not to:

• process recordings you have no right to,
• use it for surveillance, harassment, blackmail or to violate anyone's personal rights,
• process recordings covered by professional secrecy (legal, medical, journalistic, banking) without making sure this is permissible,
• circumvent the App's security, limits or billing mechanisms,
• reverse engineer or decompile the code, or use the App to build a competing service.

Breaching these rules entitles us to block access to the cloud services.

8. Availability

We try to keep the App working without interruption, but we do not guarantee continuity. The cloud services depend on external providers and may be temporarily unavailable, changed or replaced. We give notice of material changes in accordance with section 12.

We reserve the right to introduce usage limits, in particular a limit on the number of minutes of audio processed, where this is necessary to keep the service running.

9. Free version, ads and subscription

The model is simple: either ads or a subscription. There is no third option, because every call we process costs real money – one bill for turning the recording into text, another for summarising that text.

Free version. You get a monthly allowance of calls; the current allowance is stated in the App and at callogue.com. One unit of the allowance is a started 15 minutes of recording – a typical call fits in one unit, a longer one uses correspondingly more. The allowance renews every month and unused units do not carry over.

Ads. In the free version the App shows ads served by Google AdMob. Watching a rewarded ad adds further calls to your allowance – the number and the daily ceiling are stated in the App. Calls unlocked by an ad belong to the day on which you unlocked them and do not accumulate. How AdMob processes data is described in the Privacy Policy.

Subscription. The subscription switches ads off and raises the monthly allowance to a level ordinary use does not reach. A protective ceiling (fair use) still applies – a safeguard against automated or bulk use, not part of the offer; its current level is stated in the App and at callogue.com. In selected countries more than one subscription plan is available – plans differ in allowance and price, and the store shows which of them you can buy. The sale, payment, renewal and cancellation are handled by the store you downloaded the App from (Google Play or the App Store) – we take no payment directly and have no access to your card details.

• The subscription renews automatically for a further period until you cancel it.
• You cancel it in the subscription settings of your store, not in the App. Cancellation takes effect at the end of the period you have paid for; until then the subscription runs normally.
• The current price is shown in the store, in your currency and inclusive of tax.
• Refunds are handled by the store under its own terms; this is without prejudice to the rights described in section 11.

Changes. We may change the free allowance, the number of calls granted per ad, the level of the subscription’s protective ceiling and the subscription price for the future. We give notice in accordance with section 12, and a price change additionally requires your consent in the store – without it the subscription simply does not renew.

10. Liability

The App is provided as it is. To the extent permitted by law we are not liable for:

• the content, accuracy and completeness of transcripts and summaries (section 6),
• the consequences of decisions taken on their basis,
• the lawfulness of the recordings you process (section 4),
• loss of data in your calendar or on your phone,
• interruptions in external providers' services.

11. Complaints and consumer rights

You are a consumer if you use the App for purposes not directly connected with business or professional activity. The rights below then apply to you; some of them also apply to sole traders where the contract is not of a professional character for them.

Complaints. If the App does not work in accordance with the contract, write to support@callogue.com describing the problem. We will reply within 14 days. You have the right to demand that the service be brought into conformity, and where this is impossible or disproportionately costly – a price reduction or withdrawal from the contract.

Withdrawal. For paid services concluded at a distance you have 14 days to withdraw without giving a reason. If you ask us to begin performance before that period ends, you pay for the part performed up to the moment of withdrawal.

Disputes. You may use out-of-court complaint procedures. In Poland information about them is provided by the Office of Competition and Consumer Protection (uokik.gov.pl) and by municipal and district consumer ombudsmen. Using this route is voluntary.

12. Changes to these terms

We may change these terms for important reasons: changes in the law, changes in the scope or operation of the App, changes of the providers processing the data, or for security reasons.

We will give notice in the App at least 14 days before a change takes effect. If the change concerns the scope of data leaving your phone or the identity of the providers, we will ask you to accept the terms again – continued use of the cloud features will then require your explicit consent.

Not accepting means you may stop using the App with immediate effect.

13. Ending your use

You may stop using the App at any time by uninstalling it. Uninstalling removes the settings and the local processing state. Entries already created in your calendar remain – they belong to you and you delete them yourself, like any other event.

14. Copyright

The App, its code, name, logo and visual design are protected by copyright and belong to the Provider. You receive a non-exclusive, non-transferable licence to use the App for your own purposes, for as long as these terms are in force.

The content you process – recordings, transcripts and summaries – belongs to you. We acquire no rights to it and do not use it to train models.

15. Age

The App is intended for adults only. By accepting these terms you declare that you are 18 or over.

This is not over-caution: using the App involves declaring that you have the right to the recordings (section 4) and taking responsibility for their lawfulness – a declaration a minor cannot validly make.

16. Governing law

Matters not covered here are governed by Polish law. The choice of Polish law does not deprive a consumer of the protection afforded by the mandatory provisions of the law of their country of habitual residence.

17. Contact

support@callogue.com